On the other hand, if you determine that all the USB ports on your Dell computer do not recognize your USB device, try the next solution. Hope this gets fixed. This post was first published on 2021-11-02. <>stream They've just sent me a replacement DA200 under warranty. My problems starter when I installed the game ready driver. Drivers If you have not updated your device drivers lately, its a good time to check if there are any updates. Inspect the monitor carefully and you will likely notice that there are many ports available to plug in the HDMI cable. Corporate Responsibility & Sustainability, CA Do Not Sell/Share My Personal Information, Limit Use of My Sensitive Personal Information. No full size usb A ports. That actually makes sense. Try swapping out the cable with one you know works, especially one that may have been plugged into another device. That is only one of the many problems that could cause problems and lead to HDMI not working. The customer even went to the extraordinary length to have Dell replace the system, and yet the issue remained. The XPS17 9700 comes with four USB-C/Thunderbolt ports, two on the left side and two on the right side. If the HDMI cable is not connected properly to the Dell monitor, it will not be able to detect that it exists. Has anyone else having same issue? Do you have any comments or suggestions for this post? The second replacement XPS he received solved the issue, Given the impact of the factors above (Airplane Mode, distance from the PC, the BIOS update impacting WiFi, etc) it seems very possible the wireless/Bluetooth module in some systems might generating interference with the integrity of USB-C data. If I right-click and uninstall in Device Manager and do a "scan for new hardware", it works again - but not for long. 2. We depend on our computers for more than simply using them on one screen. See: Repeat this step for all the entries under the Universal Serial Bus Controllers category. That leaves two USB-C ports unused. Reconnect the monitor with the computer 10. Max Number of Displays Supported, By <>stream Push the power button on the PC and hold for 30 seconds, 8. WebI've DA200 USB-C Multi Adapter. Note that Dell recently posted a BIOS update for the Dell XPS 13 9350 and the Release Notes indicated Thunderbolt 3, USB-C and Docking station fixes. 2) The device and the Realtek gigabit portion connect and reconnect every second You can deactivate the internal monitor in the display settings in Windows 11 (choose the internal screen and select "disconnect this display"). WebAnswer Edjay Rust Microsoft Agent | Moderator Replied on November 30, 2017 Report abuse Hi Alb, We are currently investigating this type of concern and will further review your case. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. To avoid these problems, we recommend using Auslogics Driver Updater. After contacting Dell support about the problem, they suggested driver and firmware updates, which I'd already tried and didn't fix the problem. and i was going to trash it. WebThe Dell Adapter - USB-C to HDMI/VGA/Ethernet/USB 3.0 connects your mobile computer to an external display with your choice of HDMI or VGA outputs. If the cable is not sending a proper signal, it is either outdated or has become damaged. Any further suggestions very welcome! I'm a software delvelopment guy so I knew what I was looking at. Any success stories would be great to hear! I've sent my findings to Dell tech support, I'll see what they come up with. However, sometimes Windows forgets to switch them back on when you need them. I updated the BIOS yesterday while on my 2 hour support call - the adapter is now working for the ethernet and USB ports, but still not able to detect the external monitor via HDMI. Disconnect all cables from the PC, including the monitor cable. - But it was only some strange wifi caused problem. Reddit and its partners use cookies and similar technologies to provide you with a better experience. They missed the follow up support call. Turn off WLAN at my XPS15 9560 was in fact the solution to get the DA200 back working. WebMaroscfi Quickftscal vw Amstrad, la gamma VGA Meglio. The following article provides information about the DA20 multi-port drop in box USB Type-C to HDMI/USB Type-A adapter for XPS systems. ReadyToDIY is the owner of this article. The models I tried were: My research of the literature on the Internet suggests some models having problems with associated wifi cards (either adjusting the power to 75% which did not work for me or completely replacing the card with an alternative brand). Yet even with these updates applied on certain systems we still saw issues in specific instances. If you are experiencing problems with your Dell monitor HDMI, consider the following possible solutions. This connector can connect external USB-C memory sticks, the included power supply, and external devices needing very high speed data communication to your PC. It can be plugged in either side up. The replacement unit didn't work either, when connected to my Dell U2711 monitor. The Windows device manager for the Plugable DisplayLink display device can be seen loading and unloading, seemingly happy then failing. In another thread ("XPS 13 9350 - SSD on USB C 3.1 - very unstable/unusable" - I can't add links), the following fixed my XPS 13 9550 problem using a USB 3.0 HDD with theDell USB-C to HDMI/VGA/Ethernet/USB3.1 adapter: the USB-C and WiFi adapter are somewhat related hardware and voltage wise. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Any time you are experiencing problems with your Dell monitor HDMI not working, it is likely due to a cable issue. Firmware, Community Default Device The computer may be trying to push the HDMI out to another device. Always use the newest HDMI available. All firmware is updated and the HDMI refuses to maintain connectivity. Turn Things around It may seem unusual, but there are times when flipping the HDMI cable may help. * Type C (8.25 mm width): This is the new USB connector found on recent PC's. Is your monitor sound not working? We thank all of our current and future customers for their patience and feedback as we continue to learn about the various USB-C systems and how our products interact with them. You can even plug it into the TV and you should get a signal. <>/Resources<>/Font<>/ProcSet[/PDF/Text]/Properties<>>>/Rotate 0/Thumb 12 0 R/TrimBox[0.0 0.0 476.223 651.973]/Type/Page>> If you go into the advance options of the WiFi adapter and change the WiFi output to 75%, it fixes a lot of the problems with the connecting and disconnecting USB-C issues. I leave my LAN cable, HDMI external monitor cable, and my Plantronics wireless headset USB-A dongle plugged into the DA300 at all times, and the DA300 includes a short cable plugged into of the PC USB-C ports. If you do a google search, there are a few threads on this exact problem. % Plugable is different from a lot of other companies in that when we send replacements they are tested at length by a human being in our lab. 2023 Best Buy. I have Shame on Dell. Moved from a 9500 (no problems) to a 9710 and having the screen open fixes the audio issues. The Plugable DisplayLink was replaced with one that had worked with an XPS13 they had and it still failed similarly. Copyright 2021 Plugable Technologies All rights reserved. As official Dell comments on the thread have dropped off, customers have tried their own pragmatic approach in finding work-arounds and some (but not all) have found the behavior diminished if the laptop was run with the lid open. If necessary, get a DVI to HDMI converter. This system comes with only 4 Thunderbolt ports and no USB ports are available. WebDell Adapter DA200 User Guide Author: Dell Inc. Subject: User's Guide Keywords: esuprt_usb_accessories#User's At times, we may try to connect multiple screens or we might even connect the TV. If you are using newer technology with an older HDMI cable, it is not going to send the proper signal. Although trying to plug in with an HDMI cable is a relatively simple process, there are many different issues that could cause it to not work properly. application/pdfDell Inc.User's GuideUser's GuideDell Adapter DA200 User Guide fUBuX?AYT4~5" Consider the following when trying to resolve the issue. A bit is enough as long as it is not recognized as closed. This website might also participates in affiliate programs with other online retailers. In the course of troubleshooting USB disconnection issues mentioned above we again sent a pretested replacement dock to rule out a hardware problem but again the issue remained. I called dellthe Dell tech reverted the Windows10 instance to its factory default and worked for four hours to no avail. I just used the one from Dell before that. This software program is designed to automatically recognize your operating system. We launched two USB-C docking stationsthe UD-CA1 and UD-ULTCDLwhich have proven to be very popularso much so that were having trouble staying in stock. DisplayLink is included in Windows10 now. Turn the power on to the monitor and then turn the power on to the PC. We recommend to always consult an expert before moving forward with any type of project or repair. I'm waiting to see what Dell does. WebOpen USB settings Turn Connection notifications on or off. There are a host of issues that could also lead to a no HDMI cable message. It would disconnect and speeds were terrible. and Switches, See all Video Port In some cases, it may not show full screen and in others, you may just see a black screen. http://www.dell.com/support/home/au/en/aubsdt1/Drivers/DriversDetails?driverID=7P7G7, , http://www.dell.com/support/home/au/en/aubsdt1/Drivers/DriversDetails?driverId=2V6DD, http://www.dell.com/support/home/au/en/aubsdt1/Drivers/DriversDetails?driverId=6Y1X2. 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